Orders are processed and shipped out within 1-3 Business day.
A Phoenix Niche is not responsible for packages lost or damaged in the mail, carrier delays, or items marked as shipped.

$8.95 flat-rate US shipping or FREE on orders over $100!

If anything is incorrect, missing or damaged upon arrival. Please let us know right away (please check your items within 7 days of receipt) by emailing us at Customerservice@aphoenixniche.com or use the contact form here on our website!

Returns must be requested and post-marked to us within 14 days from your date of purchase.

Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear).

Refund will be issued in the form of a digital gift card in the amount of the original selling price. Refunds will not be issued to the original payment method.

Items that are final sale and cannot be returned: accessories and other non-clothing items, intimates, leggings, sale/clearance items (any item discounted 30% or more from full retail price.)

Shipping charges (original and return) are the customer’s responsibility.

Review the requirements above and make sure your return qualifies! If so, email us at Customerservice@aphoenixniche.com (or use the contact form here on our website) to Initiate your return.